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Safaricom vs ZuKu Fiber: Cost, Speed, Requirements & Connection

Safaricom vs ZuKu Fiber

There has been an increase in the demand for home internet in Kenya. This is due to the rise in the number of gadgets that require the internet in the household. Netflix, Showmax and other television streaming sites are also pushing up the demand.

Zuku has been reigning in providing home internet but recently Safaricom made an entrance into the market by introducing Safaricom Fibre to Home.

This is how the two internet service providers compare;


Safaricom Rates   

Class Speed Price
 Bronze 5 mbps Sh. 2,499
Silver 10 mbps Sh. 3,499
Gold 20 mbps Sh. 4,999
Platinum 40 mbps Sh. 9,999

Zuku Rates

Class Speed Price
Zuku Fiber 5 mbps Sh. 2,000
Infinite 1 1 mbps Sh. 2,799
Infinite 10 10 mbps Sh. 4,099
Infinite 20 20 mbps Sh. 5,299
Infinite 50 50 mbps Sh. 9,799

NB: For the Infinite 1, Infinite 10, Infinite 20 and Infinite 50 they come with an offer of 62+ television channels and a zuku home phone that allows you to make free Zuku to Zuku calls.


Safaricom Fibre to Home

  • A fully filled application form
  • A copy of your national ID
  • A customer account number that is issued by the provider
  • Payment on confirmation of the preffered plan


  1. Dial *855# from your Safaricom line then input your Safaricom service PIN. Enter your customer account number, estate, house number and contact number.
  2. Payments can also be made in any Safaricom shop using you account number.


  • You give them a call on their official number stated below
  • An account will be created for you for you
  • A till number that will be provided  and that is what you will

How to get Connected

Fibre to Home

Zuku Fiber

  • You can reach them on the following number

Pilot Line: 020 520 520 5

Mobile: 0732132200/0719028200

Zuku office: 020 522 88 99

Support E-mail: support@zukufiber.co.ke


Users say that Safaricom Fibre to home is better and more reliable than Zuku fiber. Safaricom Bronze (5mbps) realizes faster speed than Zuku fiber (5mbps). At times Zuku works at less than 50% of the stated bandwidth. Conclusively, Safaricom Fibre to Home offers more value to customers than Zuku fiber.

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