Kenya Railways will roll out a new online ticket payment platform from next week Monday to ensure convenience in travel for all customers. This comes a few days after passengers complained about lack of booking and payment systems.
The corporation also revealed that in one week seven thousand customers have traveled in the new Madaraka Express between Mombasa and Nairobi so far. The SGR was launched last week by the president and is currently operating passenger trains between Nairobi and Mombasa daily. The trains leave at 9:00 am every day from both the Nairobi and Mombasa stations.
The Kenya Railways Managing Director, Mr. Atanas Maina said, “ Over the last week we have experienced a daily surge in passenger numbers. The growing numbers demonstrate the vital role Kenya Railways plays in our nation’s transportation system; we are definitely off to a strong start.”
Kenya Railways is also looking forward to scheduling additional trains if demand rises. The inter-county trains that will make stops in Mariakani, Miasenyi, Voi, Mtito Andei, Kibwezi, Emali, Athi-River is also set to start operations in July.
A team has been put together to address customer issues to ensure that the trains offer convenient and efficient services to customers.
In Nairobi, a train will be available to pick the morning to take commuters from town to the Syokimau station before 9:00 am. Another one will also be available in the evening to pick them up at 1:00 pm when they arrive from Mombasa.
In Mombasa, the road connecting the Miritini station to Mombasa city is in its completion stage. In the meantime, bus services will be available to pick passengers when the train they arrive in the afternoon.
Kenya Railways has promised to continue improving the customer experience and the internal systems.